We want you to be completely satisfied with your purchase from notgrass.com. If your shipment is incomplete or you find a defective product, contact us for a prompt replacement.
If after using your Notgrass curriculum for 30 days, you decide that it is not right for your family, you may return it for a full refund, even if it is used (as long as it is the current edition).
If your books are new and unused, and they are the current editions, you can return them any time for a full refund.
When we receive your returned items, we will issue the appropriate refund. We will attempt to make the refund using your original payment method (credit card, PayPal, etc.), but if more than six months have passed since the original purchase, we may have to issue your refund by check. You should receive the refund within ten business days.
Making a Return
You do not need an authorization number to make a return, but you should include a copy of your packing slip or email confirmation so that we can issue the correct refund. If you cannot find your copy, include a note explaining when and where you purchased the materials. Ship the books and documentation to this address:
275 Old Gainesboro Hwy.
Cookeville, TN 38501
You are responsible for the cost of return shipping. Media Mail at the Post Office is likely your cheapest option.
Please contact us if you have any questions prior to sending the books back to us.